Belfast Metro services to undergo a transformation

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Metro services in Belfast are set to undergo a transformation, starting on 3 September, to coincide with the launch of Belfast’s exciting new BRT Network and Glider Service.

The introduction of the iconic new Glider service, which will connect East and West Belfast and the Titanic Quarter, will bring changes to some Metro Services. 

Glider replaces the majority of Metro 4 and 10 services, while new Metro Feeder services will operate to and from Dundonald Park and Ride in East Belfast and the new Colin Connect Hub in West Belfast. 

Translink’s Belfast Bus Services Area Manager, Damian Bannon said: “We have seen strong growth over the last year with a record 28m passengers travelling on Metro and we want to build on this success.  The introduction of Glider gives us the opportunity to redesign our Metro bus network to simplify how we present the network and make it easier to understand and use. 

“The Glider network will see the introduction of new feeder services. The feeder services in the West will operate between Poleglass, Lagmore/Mount Eagles and Twinbrook and Colin Connect hub; and in the East between Ballybeen and Coopers Mill and Dundonald Park and Ride. The feeder routes will be served using modern high spec vehicles, with on-board passenger comfort features including air-con, WiFi and phone charging points.

“We are also changing a number of Metro route numbers and city centre departure points, which will involve moving a number of bus stops. This is the first phase of the roll out and we plan to extend the simplified network concept across the remainder of the network next year”. 

Damian continued: “Following extensive customer feedback, we are also introducing new colour coded network and route maps at halts and bus stops that will be easy to use, as well as improving digital information, making it more accessible on mobile devices and helping enhance the overall customer experience. This will be particularly beneficial for visitors who may not be familiar with the city or its bus network.  

“Over the coming weeks we will be telling everyone what to expect with a range of passenger information on our buses and at halts. Information will also be sent to over 45k residents living along the Glider corridors”. 

“We are continuing to explore a range of options that make the wider network of Metro services even more convenient for customers to travel to more destinations more easily.  New housing developments also offer new opportunities alongside the road infrastructure developments.  We look forward to bringing further improvements for our customers during 2019”, Damian concluded. 

More information in the service changes can be found below: