Assess your customer service with this mystery shopping opportunity


Belfast City Council are offering Belfast-Based Retailers, hospitality and tourism related businesses a free assessment of their customer service. Simply register you interest and they will arrange a mystery shop and provide additional advice and guidance if you meet the eligibility criteria.

Eligibility Criteria 

This opportunity is open to SMEs employing 20 people or less within the Belfast City Council boundary area. Certain not-for-profit organisations may also be eligible. It is not open to businesses who have already received support from us in the previous three years.

Types of Support

Depending on your businesses requirements, you can receive up to 10.5 hours of mentoring support in any of the following areas:

  • customer service
  • team management and staff
  • productivity
  • face-to-face sales
  • marketing
  • e-commerce
  • financial planning